Keywords:
1. Mediation and mediators -- 2. Engaging in the mediation system -- 3. Establishing and maintaining a favourable climate -- 4. Diagnosing, designing, defining -- 5. Managing the mediation procedure -- 6. Assisting the communication and culture dynamics -- 7. Facilitating the negotiations -- 8. Mediators encouraging settlement -- 9. Variations in the mediation process -- 10. Disruptive issues in mediation -- 11. Avoiding mediator traps -- 12. Towards Compleate and Wyse medyators -- Appendices - mediation clauses - standard forms for mediation practice - finding a mediator checklist for parties and advisers - mediation agreements - mediated settlement agreements - mediator standards