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Total quality management in action. One firm's journey toward quality and excellence
Author:
Walker, Joseph ; Ciaramitaro, Barbara L. ;
Year:
1994
Format:
Book
Call No:
F KL 96.1 W 1
Publisher:
Chicago, U.S.A.: Section of Law Practice Management. American Bar Association
Subject:
Total Quality Management
;
Law Offices
;
Keywords:
Action plan Leadership Training Technology Client service Professional support staff
Pagination:
ix;143p;28cm
ISBN/ISSN:
0 89707 923 X
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