Keywords:
1. This book's approach to mediation skills and techniques -- 2. Intake, screening and other preliminaries -- 3. Maintaining a favourable climate -- 4. Diagnosing, defining, designing -- 5. Managing the mediation process -- 6. Assisting the communication dynamics -- 7. Facilitating the negotiations -- 8. Encouraging settlement -- 9. Variations in the mediation process -- 10. Special issues in mediation -- 11. Avoiding mediator traps -- 12. Developing a practice and practising mediation -- Appendix 1. Mediation clauses -- Appendix 2. Standard forms for mediation practice -- A. Covering letter -- B. Information about the mediator -- C. Information about mediation -- Appendix 3. Finding a mediator: checklist for parties and advisers -- Appendix 4. Agreements to mediate and confidentiality agreements -- A. Law Society of NSW's Agreement to Mediate -- B. Agreement to Mediate -- C. Sample confidentiality agreement -- Appendix 5. Mediated agreements -- A. Commercial dispute -- B. Family dispute (interim) -- C. Community dispute -- Appendix 6. Mediation standards and guidelines -- A. Australian National Mediator Practice Standards -- B. Australian National Mediator Approval Standards -- C. Law Council of Australia Guidelines for Lawyers in Mediations -- Appendix 7. Checklists for competency, feedback and reflection -- A. LEADR checklist - Competencies Under Assessment -- B. Evaluation form for party or adviser -- Appendix 8. ODR providers