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Conflict management : a practical guide
Author:
Condliffe, Peter ;
Edition:
5th Edition
Year:
2016
Format:
Book
Call No:
KN 398.6 C 2 5
Publisher:
Chatswood, N.S.W: LexisNexis Butterworths
Subject:
Dispute Resolution ; Alternative Dispute Resolution ; Mediation ; Communication ;
Keywords:
1. Understanding conflict -- 2. Responding to conflict: dispute management preferences -- 3. Communication: managing emotions, difficult conversations and complaints -- 4. The rise of alternative dispute resolution -- 5. Collaborative practice -- 6. Negotiation: models, strategies and tactics -- 7. Mediation -- 8. Restorative justice and conferencing -- 9. Conflict, justice and dispute system design -- 10. Practical group facilitation
ISBN/ISSN:
9780409342956
Notes:
Includes index
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1 1 On Shelf KN 398.6 C 2 5 For Loan Available
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