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Conflict management: a practical guide
Author:
Condliffe, Peter ;
Edition:
4th Edition
Year:
2012
Format:
Book
Call No:
C KN 398.6 C 2 4
Publisher:
Chatswood, N.S.W: LexisNexis Butterworths
Subject:
Dispute Resolution ; Alternative Dispute Resolution ; Mediation ; Communication ;
Keywords:
1. Understanding conflict -- 2. Responding to conflict: dispute management preferences -- 3. Managing difficult conversations and complaints -- 4. The rise of ADR -- 5. Collaborative conflict management and practice -- 6. Negotiation: models, strategies and tactics -- 7. Mediation -- 8. Restorative justice and conferencing -- 9. Groups, justice and dispute system design -- 10. Practical group facilitation
ISBN/ISSN:
9780409332162 (pbk)
Notes:
Includes index
Bibliography: pp. 463-492
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Result Year Part Copy Status Call No Loan Category Date Due
1 2012 4th Edition 1 On Shelf KN 398.6 C 2 4 For Loan Available
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