Full Record

1. This book's approach to mediation skills and techniques -- 2. Intake, screening and other preliminaries -- 3. Maintaining a favourable climate -- 4. Diagnosing, defining, designing -- 5. Managing the mediation process -- 6. Assisting the communications dynamics -- 7. Facilitating the negotiations -- 8. Encouraging settlement -- 9. Variations in the mediation process -- 10. Special issues in mediation -- 11. Avoiding mediator traps -- 12. Developing a practice and practising mediation -- Mediation clauses -- Standard forms for mediation practice -- Finding a mediator: checklist for parties and advisors -- Agreements to mediate and confidentiality agreements -- Mediated agreements -- Mediation standards and guidelines -- Checklists for competency, feedback and reflection -- ODR providers