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Measuring customer satisfaction
Author:
Gerson, Richard F. ;
Year:
1993
Format:
Book
Call No:
F KL 96.1 G 2
Publisher:
Melbourne, Vic.: Crisp
Subject:
Consumers ; Customer Relationship Management ;
Keywords:
Customer satisfaction -- Measuring quality and customer satisfaction -- Researching customer satisfaction -- Managing customer satisfaction -- Customer service/satisfaction surveys
ISBN/ISSN:
1560521783
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Result Year Copy Status Call No Date Due
1 1993 1 On Shelf KL 96.1 G 2 Available
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