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The procedures an internal workings of the complaints section of the Professional Standards Department of the Victorian Lawyers RPA Ltd are often a mystery to practitioners and most would probably say they would rather not become to intimately acquainted with the department and its procedures. This article aims to dispel the myths and taboos surrounding the work of Professional Standards. Headings from this article include:- Complaints - Dealing with conduct complaints, What happens if disciplinary action is necessary? Tribunal proceedings. Disputes - costs disputes, pecuniary loss claims, any other genuine dispute, if the cost, pecuniary loss or other dispute is not settled, when notified of a complaint, How serious is a complaint aginst you? Duty day - help is available, Ethics Committee for formal rulings , contact us.