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Satisfying your clients : winning isn't everything!
Record ID:
20596
Format:
LIJ Article
Year:
1999
Author:
McLure, Pamela ;
Subject:
Clients ; Legal Profession ;
Source:
LIJ (1999) 73 No 5
Date_of_entry:
20/05/1999
Notes:
A quantitative research study commissioned by the Legal Ombudsman's Office and undertaken with the assistance of the Law Institute and a number of legal firms in Melbourne and Ballarat in early 1998, confirmed how important overall service was in influencing client satisfaction
Section:
News
People:
Kate Hamond ;
Month:
May


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