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Conflict and dispute resolution: a guide for practice
Author:
Brandon, Mieke ; Robertson, Leigh ;
Year:
2007
Format:
Book
Call No:
KN 398.6 B 2
Publisher:
South Melbourne, Vic: Oxford University Press
Subject:
Dispute Resolution ; Mediation ; Practice Management ;
Keywords:
Understanding what creates conflict Conflict in the workplace in context Conflict as catastrophe or catalyst for change Processes for handling conflict and their application Mediating in the workplace Other processes for dispute resolution Skills Techniques Collaborative problem solving and strategies for negotiation Challenges for practice Practice considerations Reflecting in and on practice Appendix 1 - mediation agreement Appendix 2 - ethical guidelines for mediators
ISBN/ISSN:
978 0 19 555842 5
Notes:
Includes index
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1 1 On Shelf KN 398.6 B 2 Available
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