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Law informed: The value of telephone legal information services to client, December 2020 (Online)
Year:
2020
Format:
Online
Call No:
Online
Publisher:
Sydney, N.S.W.: Law & Justice Foundation of New South Wales (NSW)
Subject:
Access to Justice ; Justice System ; Call Centres ;
ISBN/ISSN:
978-0-6484225-6-3
Notes:
From JARA "Do telephone legal information services fill a valuable place in the legal assistance landscape? Under its Research Alliance with Victoria Legal Aid (VLA), the Law and Justice Foundation of NSW followed up clients of VLA?s Legal Help over three months after their initial telephone call. Legal Help?s information and referral service is available to anyone in the Victorian community and is the main gateway for legal assistance to the general public and the entry point for legal triage to more intensive service providers. The research assessed the value of information services based on the following criteria: reach to the community, accessibility to clients, appropriateness of services provided, client experience, actions promoted and client outcomes."
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