Full Record

1. Leading your clients : developing knowledge-based client relationships -- 2. The future of professional services : differentiation in rapidly changing industries -- 3. Adding value to information : from information to knowledge -- 4. Adding value to client decision making : better strategic, line, and portfolio decisions -- 5. Adding value to client capabilities : enhancing processes and skills -- 6. Enhancing client relationship capabilities : implementing key client programs -- 7. Relationship channels : implementing communication portfolios -- 8. Firm-wide relationship management : structuring client contact -- 9. Leading relationship teams : creating consistent communication -- 10. Cocreating value : building partnerships and developing knowledge -- 11. Value-based pricing : implementing new revenue models -- 12. Taking action : leading your clients in the knowledge economy.